We’re looking for an experienced Change Consultant to support end-to-end change delivery across complex initiatives, helping teams and leaders navigate change with clarity, confidence and purpose. #LI-DN

• Work in a highly collaborative environment with likeminded, customer obsessed colleagues to win together.   
• Deliver end to end change from planning to adoption and measurement 
• Be part of an innovative, customer obsessed team solving real world problems.  

Our team prioritise the needs and satisfaction of the customer above all else. Our mindset encourages innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.   

In this Consultant Change role, you will be at the centre of improving customer outcomes where it matters most. 

Each day, you’ll go above and beyond to support with:  

• Support the full change lifecycle, from planning and communication through to adoption and measurement, helping teams navigate change with clarity and confidence.
• Working closely with subject matter experts and business leaders to drive stakeholder engagement, manage change-related risks, and ensure consistent, effective change delivery across change initiatives.
• Deliver on change impact assessments that reflect an understanding of the business and other areas of the Enterprise, associated people risks and how these impacts will be managed.
• Develop change collateral such as communications, briefing packs and training materials as needed.
• Coordinate logistics for briefings/training delivery, being mindful of effectively managing our operational teams’ change load and business objectives, ensuring minimal disruption.
• Facilitate Change Briefings and/or Training Sessions to support end user training or upskilling of subject matter experts as required to enable the required capability/skill transfer for the change.
• Coordinate with relevant responsible stakeholder to ensure relevant knowledge management materials are updated in readiness for change go-lives to ensure accuracy of information.
• Proactively contribute to the development of change objectives and measures of success, design and develop change collateral as required
• Transition change into business as usual, using metrics to monitor progress /adoption/sustainability. 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need experience in:  

• Demonstrated experience in banking/finance or related disciplines within Deceased Estates, decisioning, credit risk, portfolio monitoring and strategy experience   

• Experience leading/delivering change programs that embed uplifted customer experience/new process, and operational improvement delivering key productivity and financial targets 

• Extensive Change Management/Delivery capability experience 

• Demonstrated Customer-centredness  

• Strong planning and analytical capabilities 

• Knowledge of Banking Products, Collections and deceased estates  

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.