• In the role of Client Services Specialist, you will put customers at the centre of everything you do.
• Everyone is given the opportunity to learn, grow and achieve.
• The Business Lending & Client Services team work quickly and with purpose for our customers.

 Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

 In this Client Services Specialist role, each day, you’ll go above and beyond to:

• Assist customers with enquiries via the general phoneline and email inbox.
• Work closely with Relationship Managers to ensure a seamless customer experience.
• Work with our customer-facing colleagues for general enquiries and all aspects of documentation and settlement process through to drawdown and disbursement of funds.
• Follow operation practices to ensure consistent and accurate outcomes.
• Support the wider Business Lending team.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need: 

• Experience in a customer service-based role and exposure/knowledge of Business Lending is highly advantageous.
• Exceptional communication skills with a customer-centric mindset.
• Knowledge of post-approval processes would be highly preferred.
• Excellent attention to detail.
• Good stakeholder engagement.

A diverse and inclusive workplace works better for everyone