• Elevate your career with this high-profile role
• Make a genuine difference through the work you do 
• We set bold ambitions and clear expectations to get the best customer outcomes.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Manager, Compliance, Customer Communication Insights you will join the Compliance Customer Communication Insights team that’s doubling down on owning it.

Each day, you’ll go above and beyond to:

• Lead the use of advanced analytical techniques for exploring data to provide data driven insights and support strategic decision making across compliance program
• Mentor and coach analysts to develop their technical skills
• Work on compliance communications (AML, privacy, conduct risk) and data quality frameworks
• Lead in analytics end to end under tight timeframes

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Strong financial services experience especially consumer or business banking
• Experience working in agile frameworks and familiarity with the rituals
• Coaching and guiding junior analysts
• Strong communication and stakeholder management skills
• Sound foundation in SQL and analytics
• Familiarity with regulatory knowledge, Spam ACT

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.