Branch Manager

• Full-time position based in our Sunshine Branch
• 5 days per week, Monday - Friday 8:45am - 5:30pm
• Showcase your passion for people in this leadership role

Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges.

Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you. At NAB:

• We are empowered to make a positive difference for customers and communities
• Everyone is given the opportunity to learn, grow and achieve
• We set bold ambitions and clear expectations to get the best customer outcomes

As the Banking Community Leader, you’ll empower a dynamic team of Customer Advisors to embody NAB’s values at our Sunshine Branch. You will be required to build strong relationships with customers and business owners, partner with local businesses to help meet their banking needs and be an advocate in community initiatives to increase awareness of NAB’s products and services.

Every day brings unique experiences across our branches, blending customer service excellence with leadership opportunities. Join us to cultivate your career within NAB, where you will lead by example and where you will thrive in a diverse environment.

More focus on you

All new Branch Managers receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including: 

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• Health and Wellbeing benefits including discounts on a wide selection of products to suit your personal circumstances and life stage

In this role, you will 

• Drive the overall performance of your branch through coaching and mentoring, leadership, and direction
• Lead sales activities to achieve business objectives by actively identifying cross-sale opportunities
• Deliver a brilliant, consistent, and engaging customer experience to our customers and partners; ensuring that your team understand the importance of seizing every opportunity to build customer advocacy
• Ensuring that the standards, procedures, and systems set out at NAB remain in place across the branch
• Manage performance & strategic development of the branch and its relationship with the wider Retail division

What you’ll bring

• Experience in leadership, with the ability to inspire and influence others, experience in Retail Banking will be highly regarded
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
• An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for inclusion and the diversity of our customers

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.