• Work in a collaborative environment with highly talented and motivated colleagues that are passionate about winning together
• Maintain multi-cloud infrastructure, champion best practices, and ensure SLAs through automation and robust documentation.
• Be part of an innovative and customer obsessed team

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In this Analyst, Service Reliability Engineer, you will join our KYC Team in the Customer Enabling Tech Space doubling down by owning it and winning together.

Each day, you’ll go above and beyond to support with: 

• Participation in 24/7 on-call roster for diagnose and resolve technical issues across all aspects of web-applications (mini-apps) , microservices and other technology assets running on cloud and elsewhere.
• Maintain infrastructure systems across multiple clouds and stay up to date with changes occurring in cloud and NAB systems, to ensure continuing service reliability and maintaining service level agreements
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Practice sustainable incident response, through delivery of incident response playbooks & automated recovery mechanisms to improve Mean Time to Restore
• Deliver continuous improvement activities through experience and retrospectives, that deliver cost optimization, improve service availability, recovery, & performance.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Demonstrated experience as a technology professional with demonstrable ability to integrate / manage medium-large scale software development works.
• IT Development/Solution Design/Operations/Support experience
• Advanced Linux and Windows system administration
• Experience of supporting operations, service reliability and change activities related to web applications (typescript/react), microservices (java), cloud infrastructure (AWS)
• Some Experience of supporting operations, service reliability and change activities related to infrastructure-as-code, CI/CD, Terraform, Harness, Jenkins, Cloud Formation
• AWS skills inclusive of EKS, EC2, S3, KMS, EFS, Cloud Watch, Secrets Manager EC2, S3, AWS Transfer Family, IAM, VPC, RDS, Resource Groups & Tag Editor.
• Intermediate database skills of Postgres SQL or like to manage RDS operations and change activities.
• Some experience of technology monitoring tools such as Splunk, AppDynamics, Neo OpenSearch or similar

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.