• Build long-term relationship by understanding and adapting to changing customer needs
• You will be tasked to find the simple solutions when things are complex or don't make sense.
• We bring the right people together, knowing diverse ideas achieve more.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Senior Consultant, Enterprise Business Excellence, you will join the Enterprise Business Excellence Team that’s doubling down making a tangible difference to customers while keeping it simple.

Each day, you’ll go above and beyond to:

• Be accountable for delivering customer focussed solutions across customer experience, business optimisation, operating model, and continuous improvement.
• Apply lean thinking together with enterprise methodologies, tools, and standards to lead the identification, scoping and delivery of optimised solutions that will maximise customer and business value.
• Work closely with your EBE colleagues to manage project and business stakeholders, and guide stakeholders on the delivery journey.

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• Motivation to solve complex problems and thrive in environments where analytical thinking and collaboration are key.
• A customer-obsessed mindset to drive continuous improvement and a focus on delivering value for Nab and Customers
• Proven track record of leading & delivering business optimisation projects within Financial Services or Consultancy (5+ years’ experience)
• Experience delivering process diagnostics utilising tools such as Signavio and leveraging data insights (proficient with analysing large and complex data sets)
• Strong people management skills leading squads/project teams
• Lean Six Sigma Black Belt (preferred)

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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