• Bring your experience as a Senior Digital Business Analyst supporting the Contact Centre Domain
• Join a high-performing business, backing talented individuals ​
• We are empowered to make a positive difference for customers and communities 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

As a Senior Business Analyst, you will be part of the Digital Customer team, that’s doubling down on customer obsession. 

Each day, you’ll go above and beyond to:  

• Support the Business and Product Owners in translating customer insights into user stories, which teams can then implement in short sprints
• Collaborate with key stakeholders to complete required artefacts, and build alignment across the team
• Partners with Product Owners to understand, elicit, analyse, document and communicate business requirements and articulate product vision with a strong focus on value delivery coupled with define and own the value definition of Stories, including facilitating and influencing the prioritisation of the backlog
• Provide discipline, rigor and technical skills to the requirements definition and validation process
• Collaborate with key stakeholders across business and technology to complete the required artefacts and capture necessary inputs

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:   

• Demonstrated experience working in a similar Senior Business Analyst role for a large-scale complex organisation, ideally in Digital Domain within Banking and/or Financial Services
• Strong project experience across multiple business units and complex environments; and expertise and knowledge in agile methodologies
• Demonstrated knowledge of analysis methods, tools and techniques
• Creativity and ability to simplify complex processes and issues, problem solving and analysis
• Comfortable playing a leadership role, including leading workshops, in a cross functional business through the discovery, development and operational usage stages of change
• Ability to innovate, adapt and grasp new skills and content
• Ability to work closely with key stakeholders and build collaborative partnerships
• Proven analytical skills and evidence-based decision making experience

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.