Exciting opportunity for a motivated Senior Business Analyst to join Digital Notifications team within Personal Banking!

• You’ll join a high-performing business, backing talented individuals. 
• Make a genuine difference through the work you do. 
• Drive world class, simple and intuitive experiences for customers.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Senior Business Analyst, you will be joining Digital Notification team in Personal Banking, that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Support the scoping and shaping of key digital notifications use cases and other digital notifications initiations across Servicing, Sales, engagement and Safety focus areas.
• Lead activities of gathering, analysing and define business and data requirements, working with various stakeholders, leading workshops and supporting the E2E delivery of notifications initiatives across digital, data, marketing and technology delivery teams.
• Ensure strong engagement with Enterprise Data, Customer Decisioning & Data Science, Product Domains and Marketing to deliver outcomes and enable efficiencies across the program
• Delivery of business outcomes using Agile Ways of Working in collaboration with the value chain (e.g. Technology, Marketing, Enterprise Data and POs etc) 

What you will bring:  

• Digital/delivery experience or driving digital outcomes
• Agile Ways of Working
• Business Analyst and/or Project Management
• Financial Services industry and knowledge of Agile ways of working (desirable)

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.